This customer service representative sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job
Duties:
Attracts potential customers by answering product and service
questions; suggesting information about other products and
services.
Opens customer accounts by recording account information.
Maintains customer records by updating account
information.
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure
resolution.
Maintains financial accounts by processing customer
adjustments.
Recommends potential products or services to management by
collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and
analyzing customer information.
Contributes to team effort by accomplishing related results as
needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
This system security technician sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Description: System Security Technician
System Security Technician Job Purpose: Protects computer assets by establishing and documenting access; maintaining files.
System Security Technician Job Duties:
Establishes system access by issuing IDs; coaching client on
password construction and usage.
Documents access by logging, sorting, counting, and filing
requests, recording terminations and transfers.
Monitors access by looking-up ID status; verifying owner
identity.
Maintains security files by receiving, processing, and filing
computer security forms; documents, and agreements.
Provides information by collecting, analyzing, and summarizing
data and trends.
Updates job knowledge by participating in educational
opportunities.
Accomplishes information systems and organization mission by
completing related results as needed.
Skills/Qualifications: Information Security Policies, Network Security, Firewall Administration, Statistical Analysis, Reporting Research Results, Attention to Detail, Organization, System Administration, On-Call, Network Protocols, Routers, Hubs, and Switches
This sales manager sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Description: Sales Manager
Sales Manager Job Purpose: Sells products by implementing sales plans; supervising sales staff.
Sales Manager Job Duties:
Determines annual unit and gross-profit plans by implementing
marketing strategies; analyzing trends and results.
Establishes sales objectives by forecasting and developing
annual sales quotas for regions and territories; projecting
expected sales volume and profit for existing and new
products.
Implements national sales programs by developing field sales
action plans.
Maintains sales volume, product mix, and selling price by
keeping current with supply and demand, changing trends, economic
indicators, and competitors.
Establishes and adjusts selling prices by monitoring costs,
competition, and supply and demand.
Completes national sales operational requirements by
scheduling and assigning employees; following up on work
results.
Maintains national sales staff by recruiting, selecting,
orienting, and training employees.
Maintains national sales staff job results by counseling and
disciplining employees; planning, monitoring, and appraising job
results.
Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
societies.
Contributes to team effort by accomplishing related results as
needed.
Skills/Qualifications: Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing
This marketing and sales manager sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Description: Marketing and Sales Manager
Marketing and Sales Manager Job Purpose: Accomplishes business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.
Marketing and Sales Manager Job Duties:
Accomplishes marketing and sales human resource objectives by
recruiting, selecting, orienting, training, assigning,
scheduling, coaching, counseling, and disciplining employees;
communicating job expectations; planning, monitoring, appraising,
and reviewing job contributions; planning and reviewing
compensation actions; enforcing policies and procedures.
Achieves marketing and sales operational objectives by
contributing marketing and sales information and recommendations
to strategic plans and reviews; preparing and completing action
plans; implementing production, productivity, quality, and
customer-service standards; resolving problems; completing
audits; identifying trends; determining system improvements;
implementing change.
Meets marketing and sales financial objectives by forecasting
requirements; preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective
actions.
Determines annual and gross-profit plans by forecasting and
developing annual sales quotas for regions; projecting expected
sales volume and profit for existing and new products; analyzing
trends and results; establishing pricing strategies; recommending
selling prices; monitoring costs, competition, supply, and
demand.
Accomplishes marketing and sales objectives by planning,
developing, implementing, and evaluating advertising,
merchandising, and trade promotion programs; developing field
sales action plans.
Identifies marketing opportunities by identifying consumer
requirements; defining market, competitor's share, and
competitor's strengths and weaknesses; forecasting projected
business; establishing targeted market share.
Improves product marketability and profitability by
researching, identifying, and capitalizing on market
opportunities; improving product packaging; coordinating new
product development.
Sustains rapport with key accounts by making periodic visits;
exploring specific needs; anticipating new opportunities.
Provides information by collecting, analyzing, and summarizing
data and trends.
Protects organization's value by keeping information
confidential.
Updates job knowledge by participating in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional
organizations.
Accomplishes marketing and organization mission by completing
related results as needed.
Skills/Qualifications: Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services